‘Free exam’ yields surprise vet bill

Photo: davidpwhelan/morguefile.com

Banfield Pet Hospital, located in many PetSmart stores, offers “free exams” to customers with a coupon. One couple took their Shih Tzu-Poodle mix for the exam, and they told staff the coupons were out of stock in the store. They thought they’d get the free exam anyway. They weren’t billed when they left, but months later, they got a bill in the mail.

Learn more about this dispute and how you can avoid similar troubles in this Bamboozled column on NJ.com.

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