Should United Airlines keep refund promise?

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A couple booked an October flight to Puerto Rico two months in advance, before it was known that Hurricane Maria would devastate the island. A week before the flight, the couple realized their trip couldn’t happen because of the storm.  They brokered a deal with a United rep to get a refund, but they were later told a refund wouldn’t happen.

Read this Bamboozled column on NJ.com to find out how United was kept to its promise.