The Highland Park Library has made an important change to its refund policy. Its old policy wouldn’t refund fees paid by library-users, even if the fee was mistakenly charged in the first place.
It all started when one man tried to get a refund after he paid a late fee for a book that was already returned, but the library refused. But after the issue was covered in NJ.com’s Bamboozled column, the library’s board of trustees agreed to overturn this refund policy. It now takes accountability when wrongly-given fees are paid.
Read more about this situation and how you can fight for righteous policy changes in this Bamboozled column on NJ.com.